Refund policy

Your satisfaction matters to us. If something isn't right, here's how returns and refunds work.

Returns

Unopened items in their original, sealed packaging can be returned within 7 days of delivery. For hygiene and authenticity reasons, opened or used fragrances cannot be returned unless the product is faulty or incorrect.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no cost to you.

Refund Process

Approved refunds are processed within 5–7 working days to your original payment method or via bank transfer for Cash on Delivery orders.

How to Request a Return

Message us on WhatsApp with your order number and reason for return, and our team will guide you through the process.